Contact Exnibrokerin
We owe readers a clear account of what this desk can and cannot do, and how to reach it.
Our partner's platformsWhat are you unable to help me with?
We cannot help with anything that belongs to the broker. That covers account access, verification, deposits, withdrawals, order errors, statements, fees charged to you, and any dispute about money or trading. We do not hold accounts, we cannot see your account, and we have no way to pass instructions to the broker on your behalf. If you write to us about a blocked login or a pending withdrawal, we will not be able to move it forward, and we would rather say so plainly than let you wait.
We also cannot give advice on whether to open an account, how to trade, what to buy or sell, or how to handle a loss. This site publishes editorial reviews for readers in India. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits or advice. Nothing you send us creates a client relationship of any kind, and nothing we reply becomes personal advice.
What will the editors actually answer?
The desk answers questions about what we publish. If a sentence in a review is unclear, if you think a fact about the broker is out of date, if a fee table does not match what you were shown, or if a page is missing context that would help a reader, write in and say which page and which passage. Corrections with a source are the most useful messages we get, and we look at them before anything else.
We also read questions about how the reviews are put together: what we check, how often pages are revisited, why one topic is covered and another is not, and how we separate our own opinion from the broker's published terms. We will explain our method where we can. We will not share draft material, internal notes, or anything that would identify a reader who asked us not to.
How do press and partnership enquiries work?
Journalists and researchers can write to the editorial desk through the contact form on this site, describing the outlet and the deadline. We answer factual questions about our published work and about our editorial process. We do not comment on the broker's internal operations, and we do not speak for the broker.
On partnerships, the position is narrow. This is an independent editorial resource, and editorial decisions are not for sale. We do not accept payment for a review, for a rating, for the removal of a criticism, or for a placement inside an article. If a commercial enquiry arrives, it is read by the same desk that reads reader mail, and it has no bearing on what gets published. Anyone who needs the broker's own commercial terms should approach the broker directly.
How long does a reply take?
Most messages get an answer within five working days. Correction requests with a source usually get a first reply sooner, because they affect what other readers see. Complex questions about methodology can take longer, and we will tell you if that is the case rather than leave the thread silent.
The desk reads messages in the order they arrive. A short, specific message with the page address and the point at issue is answered faster than a long general one. If you have not heard back after ten working days, send the message again; it is more likely to have been misfiled than ignored.
What happens if I have a complaint about this site?
Complaints about our own work go to the same desk, marked as a complaint, through the contact form on this site. Say what we got wrong, where it appears, and what you think the correct position is. We log it, we check it against our sources, and we reply with what we found. If we were wrong, we correct the page and note the change.
We are an independent publisher. We are not regulated, licensed or endorsed by any authority, and there is no external ombudsman for this site. That means the correction has to come from us, and it is the remedy we offer: a reviewed claim, a corrected page, and an explanation of the change. Disagreement with an opinion is not by itself an error, but we will still tell you why we took the position we took.
Where do I go for the broker's own support?
For anything touching your account, go to the broker. Use the support channels published on the broker's own website and inside the client area you log into. That is the only route that can act on your account, and it also creates the record you would need if a dispute later has to be escalated.
We point readers there because we cannot substitute for it, not because we are passing a message along. Keep your own copies of correspondence and of the broker's published terms. The desk reads English and the main languages used by readers in India, including Hindi, and messages in those languages reach the same queue as English ones.
